# Is this a silly reason to complain **URL:** \ **Category:** Lounge\ **Created:** [December 31, 2025, 5:12pm UTC](https://schizophreniasupport.discourse.group/t/is-this-a-silly-reason-to-complain/1059 "2025-12-31T17:12:45Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![Ish](https://avatars.discourse-cdn.com/v4/letter/i/e5b9ba/32.png) [@Ish](https://schizophreniasupport.discourse.group/u/Ish)\ **Post date:** [December 31, 2025, 5:12pm UTC](https://schizophreniasupport.discourse.group/t/is-this-a-silly-reason-to-complain/1059/1 "2025-12-31T17:12:45Z")
My phone came yesterday but the box looks a little old and a few dents around the edges. And I contacted them about it because they didn’t even send the item in a box but in a plastic bag. I said it wouldn’t be ideal if I were to give that as a gift or sell it. I asked for a partial refund if they don’t obviously I want the phone replaced. ---
**Author:** ![FreeLunch](https://yyz2.discourse-cdn.com/flex012/user_avatar/schizophreniasupport.discourse.group/freelunch/32/1001_2.png) [@FreeLunch](https://schizophreniasupport.discourse.group/u/FreeLunch)\ **Post date:** [December 31, 2025, 6:16pm UTC](https://schizophreniasupport.discourse.group/t/is-this-a-silly-reason-to-complain/1059/2 "2025-12-31T18:16:27Z")
No, the box should be intact ---
**Author:** ![FreeLunch](https://yyz2.discourse-cdn.com/flex012/user_avatar/schizophreniasupport.discourse.group/freelunch/32/1001_2.png) [@FreeLunch](https://schizophreniasupport.discourse.group/u/FreeLunch)\ **Post date:** [December 31, 2025, 6:16pm UTC](https://schizophreniasupport.discourse.group/t/is-this-a-silly-reason-to-complain/1059/3 "2025-12-31T18:16:48Z")
What phone did you get? ---
**Author:** ![Wave](https://yyz2.discourse-cdn.com/flex012/user_avatar/schizophreniasupport.discourse.group/wave/32/14465_2.png) [@Wave](https://schizophreniasupport.discourse.group/u/Wave)\ **Post date:** [December 31, 2025, 8:01pm UTC](https://schizophreniasupport.discourse.group/t/is-this-a-silly-reason-to-complain/1059/4 "2025-12-31T20:01:45Z")
It should come in the original sealed box Where did you order the phone from? ---
**Author:** ![Ish](https://avatars.discourse-cdn.com/v4/letter/i/e5b9ba/32.png) [@Ish](https://schizophreniasupport.discourse.group/u/Ish)\ **Post date:** [January 1, 2026, 12:32pm UTC](https://schizophreniasupport.discourse.group/t/is-this-a-silly-reason-to-complain/1059/5 "2026-01-01T12:32:48Z")
I ordered from [ee.co.uk](http://ee.co.uk) ---
**Author:** ![Ish](https://avatars.discourse-cdn.com/v4/letter/i/e5b9ba/32.png) [@Ish](https://schizophreniasupport.discourse.group/u/Ish)\ **Post date:** [January 1, 2026, 12:33pm UTC](https://schizophreniasupport.discourse.group/t/is-this-a-silly-reason-to-complain/1059/6 "2026-01-01T12:33:34Z")
I got the oppo find x9 pro. I still have 2 weeks to return it. it’s really an amazing phone. it did come with the phone box but the box was inside a bag instead of another box so got dented. ---
**Author:** ![POET](https://yyz2.discourse-cdn.com/flex012/user_avatar/schizophreniasupport.discourse.group/poet/32/485_2.png) [@POET](https://schizophreniasupport.discourse.group/u/POET)\ **Post date:** [January 1, 2026, 12:45pm UTC](https://schizophreniasupport.discourse.group/t/is-this-a-silly-reason-to-complain/1059/7 "2026-01-01T12:45:59Z")
did you get a deal on it? maybe thats why… some businesses might buy wholesale items with damaged boxes or something and resell them for a bit less. ---
**Author:** ![Ish](https://avatars.discourse-cdn.com/v4/letter/i/e5b9ba/32.png) [@Ish](https://schizophreniasupport.discourse.group/u/Ish)\ **Post date:** [January 1, 2026, 12:48pm UTC](https://schizophreniasupport.discourse.group/t/is-this-a-silly-reason-to-complain/1059/8 "2026-01-01T12:48:28Z")
it cost me £929 so while it was supposed to be £170 off, its still £929 and that is still an expensive devise. At the end of the day I also paid for the box itself. ---
**Author:** ![FreeLunch](https://yyz2.discourse-cdn.com/flex012/user_avatar/schizophreniasupport.discourse.group/freelunch/32/1001_2.png) [@FreeLunch](https://schizophreniasupport.discourse.group/u/FreeLunch)\ **Post date:** [January 1, 2026, 12:50pm UTC](https://schizophreniasupport.discourse.group/t/is-this-a-silly-reason-to-complain/1059/9 "2026-01-01T12:50:33Z")
I think that you should have a good box and that they should be responsible for it ---
**Author:** ![POET](https://yyz2.discourse-cdn.com/flex012/user_avatar/schizophreniasupport.discourse.group/poet/32/485_2.png) [@POET](https://schizophreniasupport.discourse.group/u/POET)\ **Post date:** [January 1, 2026, 12:50pm UTC](https://schizophreniasupport.discourse.group/t/is-this-a-silly-reason-to-complain/1059/10 "2026-01-01T12:50:39Z")
sure, not saying you dont deserve a good box… maybe return it if youre not happy or something… just saying. thats how some peopple make money. discounted 9/10 items. ---
**Author:** ![Ish](https://avatars.discourse-cdn.com/v4/letter/i/e5b9ba/32.png) [@Ish](https://schizophreniasupport.discourse.group/u/Ish)\ **Post date:** [January 1, 2026, 12:51pm UTC](https://schizophreniasupport.discourse.group/t/is-this-a-silly-reason-to-complain/1059/11 "2026-01-01T12:51:49Z")
it sounds silly but if its that dented they probably didn’t look after the box and it could have been damaged internally who knows. I got insurance though so if anything goes wrong they can fix it… but its still not how they should be packing. ---
**Author:** ![SzSupportAdmin](https://yyz2.discourse-cdn.com/flex012/user_avatar/schizophreniasupport.discourse.group/szsupportadmin/32/334_2.png) [@SzSupportAdmin](https://schizophreniasupport.discourse.group/u/SzSupportAdmin)\ **Post date:** [January 8, 2026, 7:16am UTC](https://schizophreniasupport.discourse.group/t/is-this-a-silly-reason-to-complain/1059/12 "2026-01-08T07:16:23Z")