Here we go. It’s my Monday. And we have over 115 calls holding. This is not gonna be fun. I already threw up this morning.
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Sorry to hear you’re struggling. I wish it was easier for you to adapt. It must be frustrating because you’re all in and dependent on your job. Hope today gets better for you.
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i hope people are nice. sometimes i get upset when i have to wait long lol. i now see things from the other side
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Sending hugs. It’s insurance life. Hope you power through the backlog.
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Take it one call at a time. Don’t worry about the total number of calls. Just the one call you’re on right now. When you’re done with that call, focus on the next one and so on.
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I’m sorry it makes you feel like that
Maybe try to take 3 long breaths before answering if possible
I’m plugging along. Last call took me 40 minutes which was a breath of fresh air. I hate the quick 5-10 minute calls where I have to go back and take another call super quick. This poor lady I just spoke to got glass shards in her eye and she called me BEFORE she went to the hospital to get checked out
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Oh wow, that’s a strange order of operations
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Taking a mini 5 minute break. I didn’t realize how much I was sweating during that phone call. And my apartment is 65 degrees F there’s no reason I should be sweating. It must be from stress
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Today has been a day. I still got 4 more hours to go. Had a low blood pressure episode and started seeing dark spots out of my right eye. Had to take some blood pressure meds and lie down for a bit. Now I gotta go back to work here in about 10 minutes and I’m going to have a one on one coaching with a team lead. They listen to a call live and watch my screen and are there to help when needed. Trying not to be nervous about it.
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I’m with you. Gawd.
“The client made payment to the branch.”
”He was SUPPOSED to pay the financing company!”
”Can we fix it?”
”I DUNNO. No other client has been stupid enough to do this before.”
Fkkkkkkkkk.
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Oh goodness that sounds like my day. Had a head on collision crash today where someone died. I was not prepared to deal with that sort of thing today.
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I’m so sorry - those are awful.
(((hugs)))
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Thanks @shutterbug hopefully the second half of the day gets better. The phones are still crazy busy
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You do so good @Hanna_Foxx You inspire everyone with the amount you can do despite schiz.
Your day so far sounds like a doozy.
I hope it improves soon. Best wishes to you. 
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Thank you @Bitty I’m doing my best. Just got 3 more hours till I’m off
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shewee…what a job…good for you for handling it.
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I just got done with a one on one coaching session with a team lead. She listened in on 3 of my calls and she said I was doing great! Just another 2 hours to go I can do this
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great work hanna!
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I’m losing my confidence. I’m starting to feel like I can’t finish the day. I got an hour 45 to go and I’m just feeling stuck. I can’t miss more work or else I’ll be written up.
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