I ordered a new mirror a few weeks ago. It came delivered smashed (2nd item I’ve ordered lately that’s been delivered smashed)
I contact their customer service and someone was supposed to collect it a week ago. They never turned up to collect. I contacted them again and they never turned up again.
I can’t get a refund for this item until they have it back.
I’ve just contacted them yet again and I’ve told them if it’s not collected this week I will be taking the mirror in person to their store and I will throw the smashed glass all over their store.
They have poor service, but please don’t do this, it will make things worse.
Last time I remember I got refund instantly after the courier company scanned my returned goods. That time I went to the courier shop to send it back myself.
Sorry about that @Qwerty . Please don’t do anything that might get you into trouble. I understand your frustration, though.
I have found Amazon to be superb at item replacement here in the USA. It probably would be similar in the UK, if you dont have objections to ordering from them.