Well just found out they let another person go who was on my team. We are now down to 8. There were 10 of us to start. This person they let go(let’s call him Sandy) had terrible metrics. Somehow Sandy had a hour average call time with over 30 minutes of after call work/wrap up time. I truly have no idea how he consistently had over an hour of call time. That means every call he’s taking is over an hour. Sandy must have been putting them on hold for long times because there’s just no way each and every call was taking an hour. We are supposed to have a 20 minute call time or less. And less than 7 minutes of after call work/wrap time.
So anyway now Sandy got fired I feel like I’m next. I had a lot of tech issues after our team meeting today which ultimately led me not to be able to take any calls for the last 90 minutes of my shift. I communicated with my manager what was going on but she was already logged off for the day. So I tried to busy myself working on claim report corrections that way I wasn’t sitting there doing nothing. But I feel like I’m always having issues. My internet can be unreliable and I’m trying to switch companies. I’m just worried they’re going to see me as non compliant. I try to do a good job, I really do. But I’m worried my best is not going to be good enough. I don’t want to get fired. I’m already on the last warning for attendance which I’m working on and doing great so far this month(I get that it’s the beginning of the month though)
I don’t know do you think I’m in danger of being fired? I guess no one can truly say one way or another, I try to work hard. But sometimes I feel like my best effort isn’t enough